It reads what your customers tell Fin and hands you the few things worth acting on: a bug, a missed sale, a customer about to leave. A short list, not hours of transcripts.
The person who looks after Fin also owns product, sales and support. Reading transcripts is always the thing that slips.
A bug mentioned in passing. A question about buying more. Frustration that never reaches a survey. It's all in the conversations.
Resolution rates won't tell you which customer to call today. A short list of specific conversations will.
One click, read-only access. CueLens never replies to, edits or closes a conversation.
It starts with your last 50 closed Fin conversations, free, and flags what's worth acting on.
Approve what's real, dismiss the rest, send it to Trello. CueLens learns from every decision.
Switch lenses depending on what you're focused on this week: fixing, selling, or keeping customers.
Breakage customers mention to a bot but would never file a ticket for.
The roadmap your customers would write, from what they asked Fin to do.
Buying intent Fin answered politely and let walk away.
Customers quietly deciding to leave, before they do.
Describe it like you'd brief a teammate, and CueLens watches for it.
Related cues are grouped into clusters and tracked over time — so you don't just see what users keep bringing up, but which themes are accelerating and need attention now.
Every confirm or dismiss teaches CueLens what counts as noise for you and what's worth catching — more of the real thing, less to review each week.
CueLens was built for a small team's own Fin bot, and that team still uses it every day. It's made for one busy person to triage in a few minutes, with the results landing where everyone already works.
Install CueLens and it analyzes your last 50 closed Fin conversations for free. You get a one-page report you can forward to whoever decides.
Open a sample reportIt only reads closed conversations. Customer names, emails, phone numbers and addresses are removed before anything is stored or sent to an AI model. How we handle conversation data.
No. Access is read-only: it never replies to, edits or closes a conversation.
No. The audit starts as soon as you install. Trello and custom lenses are optional.
Uninstall from Intercom any time, and delete all your data in Settings with one click.
The audit of your last 50 closed Fin conversations is free. Ongoing daily analysis is $49 a month for up to 500 new conversations, and you can cancel any time. See pricing.
Intercom's reports show how Fin performs: resolution rates, CSAT and topics. CueLens reads what customers actually said and pulls out the individual things to act on, like a bug, a missed sale or a customer about to leave, and groups repeats into clusters.
No. CueLens uses AI models through business APIs that don't train on the data sent to them, and your conversations are never shared with other customers.
Questions about how CueLens would work with your bot, your data, or your team? Send a note and you'll hear back directly — no sales queue.
Free for your last 50 conversations. Installs in a minute.