In every conversation with your support bot, real customers leave cues — a bug they mention in passing, a feature they wish existed, a deal about to walk away. CueLens reads every conversation, catches the cues worth acting on, and hands them to you as a queue you can clear in minutes a day.
Works with your existing bot. Read-only access. First cues within the hour.
Customer asked about an annual contract for their agency's 30 clients. The bot linked the pricing FAQ and closed the chat. Customer's last message: "ok, we'll compare a few vendors this week."
Customer reported the checkout page freezing after applying a discount code — tried twice, then gave up on the purchase…
No dashboards to study, no reports to schedule. CueLens works like a colleague who read everything overnight and left you a short list.
Authorize read-only access to your Intercom workspace. CueLens starts with your recent history, then watches new conversations as they close.
A two-stage classifier separates routine chats from the ones carrying a cue — then labels each cue with a lens, a severity, and a confidence score.
The subtlest cues take an experienced eye — so when your team confirms or dismisses one, CueLens learns from it in real time. Every interaction makes the next detection sharper: more of the real thing, less noise, less to review each week.
CueLens finds the conversations worth acting on — problems, opportunities, frustration, buying intent. Lenses are how you focus on one kind at a time: engineering looks through the bug lens, sales through opportunities, product through gaps. A built-in set covers most teams, and you can add your own in plain language.
Customers report breakage to bots that they'd never file a ticket for. Catch it before it hits your churn numbers.
The roadmap your customers would write for you, assembled from what they actually asked your bot to do.
Buying intent your bot answered politely and let walk away. Route it to a human while the customer is still warm.
Frustration that never reaches a CSAT survey. Find the customers quietly deciding to leave, and reach out first.
Describe what you're looking for the way you'd brief a teammate, and CueLens starts flagging it in every new conversation. Compliance mentions, competitor names, a feature you just launched — if you can say it, you can watch for it.
Dashboards tell you the mood. CueLens hands you a queue — specific conversations, specific customers, specific things to fix, build, or chase.
Specific conversations, ready to act on — nothing to interpret, nothing that scrolls by unread.
Some cues are so subtle only an experienced person catches them. CueLens learns from every confirmation and dismissal in real time — trained on your business, by your team, so there's less to review every week.
One complaint is an anecdote. CueLens groups related cues so you see "14 customers, same missing filter" — with every transcript attached.
CueLens wasn't dreamed up in a pitch deck. It was built to triage a live production bot's conversations — and then made available to you.
Connect your Intercom workspace and get your first cues within the hour. Early access is free while we onboard the first teams.